A Call Processing Record (CPR) is used when the Customer Record (CAD) (also known as a CR) includes complex call-routing for the Toll-Free Number (TFN). The TFNRegistry™ complex call-routing features allow for a CPR to be created that enables TFN calls to be routed through multiple carriers and/or to be routed to multiple destination numbers based on such criteria as day-of-week, time-of-day and state-of-origin.
By selecting the “Configure Call Processing” tab, it allows you to enter IntraLATA and InterLATA Carriers, Time Zone and various other criteria that enables the complex routing.
For a detailed summary of all CPR parameters and definitions, please click here.
For details of fields, their definitions and available values to enter in the different CPR sections, please click here, and/or here.
For additional information on building a CPR, please refer to the following:
- CPR - Basic Concepts
- CPR - Decision and Action Nodes: Field Attributes
- Section - CPR Processing & Main and/or Subsections
- General Rules for Building CPR Sections
- Record SCP Limits
- CPR - Call Processing Record Time Zones
- Configure Call Processing
Learn more about this topic in the following video!
Disclaimer: This video is intended to be used as a guide for educational purposes only. Pages shown in the video may differ slightly from the Production Environment.