By selecting the “Configure Call Processing” drop down menu as part of the Call Processing Record (CPR) portion of a Customer Record (CAD) (also known as a CR), it shows the Section Name, Search, and the CPR data provided in the CR.
Disclaimer: Any images in this article are intended to be used as a guide for educational purposes only and they may differ slightly from the Production Environment.
For more information on the CAD page's fields, their descriptions and their valid values, please click here.
Additionally, for more information on the Label Definitions (LAD) portion of a CAD, please click here, or here for details on the information provided in the Destination drop down menu and how to add or update its values.
Learn more about this topic in the following video!
Disclaimer: This video is intended to be used as a guide for educational purposes only. Pages shown in the video may differ slightly from the Production Environment.