In order to reactivate a Toll-Free Number (TFN) in a “Disconnected” status from the Customer Record Selection (REC) page, you must complete the following steps:
- From the REC page, retrieve the TFN and then select the “Copy”
icon.
- Please Note: If it is a CAD, then it will open the Customer Record (CAD) (also known as a CR) page with the TFN retrieved and display the Copy Customer Record pop-up window. To complete the Copy Customer Record steps to reactivate a disconnected TFN, please click here.
- Please Note: If it is a PAD then it will open the Pointer Record (PAD) (also known as a PR) page with the TFN retrieved and display the Copy Pointer Record pop-up window. To complete the Copy Pointer Record steps to reactivate a disconnected TFN, please click here.
Disclaimer: Any images in this article are intended to be used as a guide for educational purposes only and they may differ slightly from the Production Environment.
For more information on the REC page's fields, their descriptions, and their valid values, please click here.