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  4. Help Desk Guidelines and Practices

Help Desk Guidelines and Practices

  • Somos: What are the Help Desk Guidelines and Practices?
  • Somos: What are our Call Handling Procedures?
  • Somos: What are our Notification Guidelines?
  • Somos: How does the Help Desk Handle Resp Org Changes?
  • Somos: How does the Help Desk Manage Additional Resp Org IDs?
  • Somos: What are Asynchronous Callback URLs?
  • Somos: What is the Number Status Report?
  • Somos: What is a Mass Change Request?
  • Somos: What are User Requested Reports?
  • Somos: What are CICs in the TFNRegistry?
  • Somos: What is the Contact List Change Process?
  • Somos: What is an NPA Split/NPA Code Opening/NXX Move?
  • Somos: What Happens to TFNs When a Resp Org Disconnects (BRDXX) from Somos?
  • Somos: What are Special Numbers (BRCUD, BRDUP, and BRRCC)?
  • Somos: What are Test Numbers?
  • Somos: What are the Number Admin & CR Database Elements?
  • Somos: What are Existing Specialized Reports?
  • Somos: What are Closed Toll-Free NPA-NXX Codes?
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