The Responsible Organization (Resp Org) Change (ROC) System was previously accessed via the Somos Portal Website (portal.somos.com). After a successful migration, it can now be accessed via the same URL as the TFNRegistry™ (tfnregistry.somos.com) User Interface (UI) with your existing Production TFNRegistry Login ID and password. The ROC System within the TFNRegistry can also be accessed in the Sandbox environment (sandbox-tfnregistry.somos.com). Access to this environment may need permissions from you Company's Admin, please contact them for further assistance.
The ROC System enables you to administer Toll-Free Number (TFN) ports and store Letter of Agency (LOA) along with supporting documentation in a centralized location. It standardizes the process of ROC management, submission and processing of the change requests as well as provides access to the history of the ROC transactions and supporting documentation.
On the TFNRegistry Landing page or any page, select the Menu icon and then the “Resp Org Change Tools” menu item to view the list of Resp Org Change Tools sub-menu items. The list of sub-menu items available are:
- ROC Submit Request (RSB): By selecting this menu, you can submit a ROC request.
- ROC Search Requests (RSR): By selecting this option, you will access the ROC requests you have submitted to other Resp Orgs, as well as the ROC requests you have received.
- ROC LOA Upload (RLU): By selecting this option, you can attach a valid Letter of Agency (LOA) file to a corresponding ROC request if you selected “Generate LOA Attachment” option when request was created.
- ROC Subscriber Notifications (RSN): This option is for Resp Orgs who have subscribed to receive notifications via the ROC WSI Notification Subscriber. This allows you to search and resend all transactions that failed to deliver at your end due to any exception.
- ROC Resend Subscriber Notifications (RNN): This option is for Resp Orgs who have subscribed to receive notifications via the ROC WSI Notification Subscriber. This allows you to subscribe for the WSI notifications.
Additionally, you can access the ROC System via the Web Service Interface (WSI) (also known as the ROC API) if you are apart of a certified WSI Responsible Organization (Resp Org). If you are a certified WSI Resp Org, please understand that the following URLs have changed with the ROC System migration into the TFNRegistry UI:
ROC WSI URLs
Sandbox (formerly Beta)
For more information regarding on how to login, changing your password, password requirements, setup Multi-Factor Authentication (MFA) and more, please click here.
After you have successfully logged in, select the Menu icon (in the upper left corner). If you have the valid permissions, then the “Resp Org Change Tools” and “User Management” menu items will be displayed. Additional Menu and sub-menu items may be available depending upon your TFNRegistry permissions. If you require ROC permissions or additional permissions such as TFNRegistry permissions, please contact your Resp Org's Primary Contact or Company Administrator(s) for further assistance.
By selecting the “Resp Org Change Tools” menu item, you will see the following list of sub-menu items:
If you selected the User Management menu, you will see the following list of sub-menu items:
- User Control (URC): This option is available for you to setup MFA. For more information, please click here, and/or here for more information on the URC page.
- User Notification Settings (UNS): This option is for Resp Orgs who have subscribed to receive notifications via the ROC WSI Notification Subscriber. This allows you to manage your notification options. please click here,
You can select the desired sub-menu item to navigate to that page. Your TFNRegistry menu may differ than what is shown below depending upon your ROC, ROC WSI (if applicable), and/or your TFNRegistry (if applicable) permissions.
Disclaimer: Any images in this article are intended to be used as a guide for educational purposes only and they may differ slightly from the Production Environment.
Learn more about this topic in the following video!
Disclaimer: This video is intended to be used as a guide for educational purposes only. Pages shown in the video may differ slightly from the Production Environment.