Need help using the Resp Org Change (ROC) System within the TFNRegistry™? This ROC System Quick Start Guide is the perfect resource for you and your team!
What does this mean for Resp Orgs?
As of November 6, 2022, you'll no longer need to log into two different websites to manage your ROC requests or your TFNs. They're now in the same place! The ROC System can now be accessed via the same URL as the TFNRegistry User Interface (UI) (tfnregistry.somos.com) with your existing Production TFNRegistry Login ID and password. The ROC System is also available in the Sandbox TFNRegistry UI (sandbox-tfnregistry.somos.com). You can login with your existing Sandbox TFNRegistry Login ID and password. If you have ROC System permissions only, you can also log into the Production and/or Sandbox TFNRegistry. Your Login ID is the same but you will need to reset your password. To reset it, simply select the "Forgot Password" link, reset your password, and then login. Please Note: You can set up Multi-Factor Authentication (MFA) as well. Please follow the prompts during your initial login.
Additionally, if you have the appropriate permissions, you can also submit an Outgoing ROC request (in Expired, Declined or Overdue status) to the Help Desk for processing (via the ROC System within the TFNRegistry). If you need access to either the TFNRegistry environment and/or need additional permissions, please contact your Resp Org's Primary Contact (PC) and/or Company Administrator(s) (CA(s)) for assistance.
Besides being in the same place as where you normally manage your TFNs, the ROC System has been completely reimagined! Follow the outlined steps below to submit your ROC request within the TFNRegistry UI:
How to Submit a ROC Request
*Your TFNRegistry menu may differ than what's shown above depending upon your ROC, ROC WSI (if applicable), and/or your TFNRegistry (if applicable) permissions.
What does this mean for Certified WSI Resp Orgs?
All you have to do is update the URL in your Web Service Interface (WSI) (also known as the ROC Application Programming Interface (API)). The TFNRegistry API will take care of the rest!
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ROC WSI URLs |
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Environment |
New URL |
Old URL |
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Production |
https://wsi-tfnregistry.somos.com/ROC.svc |
https://rocwsi-portal.somos.com/ROC.svc |
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Sandbox (formerly Beta) |
https://sandbox-wsi-tfnregistry.somos.com/ROC.svc |
https://beta-rocwsi-portal.somos.com/ROC.svc |
Did you subscribe to receive notifications via the ROC WSI Notification Subscriber? The TFNRegistry will get these notifications to you. But if you would like, you can manage your subscriptions and resend any notifications via the TFNRegistry UI on the following two pages in the "Resp Org Change Tools" menu item:
- ROC Resend Subscriber Notifications (RRN)
- ROC Subscriber Notifications (RSN)
Frequently Asked Questions (FAQs)
| What if I am new and I need access to the ROC System? | Please contact your Resp Org's PC and/or CA for further assistance. If you are a Resp Org PC or CA and you need more information, please click here. Any updates made to the user's profile on Step 1 or Step 2 within the Somos Portal Website are instantaneous. However, only the user's email address will be updated accordingly within the TFNRegistry instantaneously. |
| If I am a PC or CA, and I need to remove ROC permissions, what do I need to do? | Please contact your Resp Org's PC and/or CA for further assistance. If you are a Resp Org PC or CA and you need more information, please click here. Also, if you need to remove the user, please disconnect their User Profile. |
| If I only have ROC permissions in the Somos Portal Website, do I need to change anything in the TFNRegistry? | No changes to your existing permissions are needed. |
| I have Cross-Entity permissions, how do I use them in the ROC System? | Please click here for more information on this topic which is located in the Somos Support Center (support.somos.com). |
| If I need to update my email address for the ROC System, where do I change this at? | In the same location you do today, via the "My Info" section on the Somos Portal Website. It will be updated in close to real time. If you also need to update it in the TFNRegistry, please go to the User Control (URC) page and make the same change. |
| Which menu item in the TFNRegistry is the ROC System under and where can I set my ROC notifications? | The ROC System is now under the "Resp Org Change Tools" menu item in the TFNRegistry. ROC notifications can be set under the "User Notifications Settings (UNS)" a sub-menu item of the "User Management" menu item. |
| If I had permissions to submit a ROC request to the Help Desk for processing after it became Overdue, do I still have that permission in the TFNRegistry? | Yes, if you have the Special Approver (SA) permission to submit the ROC Help Desk Intervention (HDI) request. PC and CA's are automatically granted this permission. |
| What if I tried to re-submit a ROC request to the Help Desk for processing but I received a "Permission denied…" error message? | You do not have the SA permission to submit the ROC HDI request. Please contact your Resp Org's PC and/or CA(s) for assistance. |
Please Note: Please also refer to the ROC WSI Specifications in Somos' Developer Resources.
Learn more about this topic in the following video!
Disclaimer: This video is intended to be used as a guide for educational purposes only. Pages shown in the video may differ slightly from the Production Environment.
Excited to learn more about the reimagined ROC System? Please call or text us at 844.HEY.SOMOS (844.439.7666), Option 1 or email us at help@somos.com.