Each Responsible Organization (Resp Org) within Somos® is requested to identify a Primary Contact who is responsible for managing their organization’s interactions with Somos. A Resp Org may also identify a Company Administrator or User Administrator that is provided with the ability to submit requests and manage their user’s access to the TFNRegistry™ (tfnregistry.somos.com). A Primary Contact or Company Administrator can act on behalf of a Resp Org or a group of Resp Orgs associated with a given Entity. An Entity is identified by the 2 characters of a Resp Org ID. Some companies have multiple Resp Org ID(s) but each ID begins with the same Entity code (i.e. ZAC01, ZAC02, and ZAT99).
The Help Desk records the information for the individual designated as the Primary Contact when a company is initially created in the TFNRegistry. If the Primary Contact changes, or if the contact information for the current Primary Contact requires updating, then a Manage Primary Contact or Company Name request should be submitted. Company Administrators may be created or the contact information may be updated by the Primary Contact or any existing Company Administrators within your Resp Org.
In addition to the following responsibilities listed below, the Primary Contact has two other major responsibilities.
- As the contact source for all Somos information, it is the Primary Contact’s responsibility to ensure that information provided from the TFNRegistry is made available to others in his/her company who need to be advised of the information.
- The Primary Contact is the escalation for Resp Org Change requests. All Resp Org Change requests should initially be provided to the Somos Resp Org Change Contact. The Somos Resp Org Change Contact can be accessed by logging into the Somos Portal Website (portal.somos.com) and selecting the "Resp Org Tools" section. If a Resp Org Change request has been pending for more than 2 days, the Primary Contact may be contacted for resolution.