The Help Desk rejection codes are used to inform the authorized submitter if there is a problem with a submitted form. If you have a question about a rejection codes on a form, please call or text the Help Desk 844.HEY.SOMOS (844.439.7666), Option 1. Please Note: This list of reject codes and reasons are no longer valid for Somos® forms/requests.
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Help Desk Rejection Codes |
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Rejection Code Number |
Reason for Rejection |
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05 |
LOA not within the 30 days prior to date on form |
|
07 |
Toll-Free Number not listed on request |
|
09 |
LOA missing and/or incomplete |
|
11 |
Unable to read form, or form illegible |
|
12 |
Form needs to be current date |
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13 |
Incomplete or incorrect telephone or Toll-Free Number on form |
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14 |
Number in Reserve, Spare or Transitional Status |
|
15 |
Not allowed per authorization of Submitter |
|
16 |
Already completed or duplicate form |
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17 |
Required or accompanying paperwork missing |
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18 |
Required fields on form not completed |
|
19 |
Not a current form |
|
20 |
Not a valid or incorrect Resp Org listed |
|
21 |
Canceled by Submitter |
|
22 |
Expired Barcode |
|
99 |
**Authorized Submitter will be contacted by the Help Desk |