The Help Desk rejection messages are used to inform the authorized submitter if there is a problem with a submitted request. If you have a question about a rejection messages on a request, please call or text the Help Desk 844.HEY.SOMOS (844.439.7666), Option 1. Please Note: In the following "Resp Org Change Help Desk Intervention Request Rejection Messages" table, the "Dial Number" and "Attachment Name" will be the Dial number(s) and attachment name(s) submitted with the request and then proceeded by the rejection message separated with a hyphen.
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Resp Org Change Help Desk Intervention Request Rejection Messages |
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"Dial Number or Attachment Name" - |
Rejection Message |
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"Dial Number" - Invalid date has been selected for this request |
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"Dial Number" - Old Resp Org does not match Dial Number |
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"Dial Number" - Dial Number was not in a Disconnect status when it was ported from the New Resp Org ID |
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"Dial Number" - LOA Issue |
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"Dial Number" - This request has already been completed or is a duplicate |
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"Dial Number" - request is canceled by submitter |
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"Dial Number" - Please review notes left by the Help Desk about this request |
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"Dial Number" - Required LOA was not provided |
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"Dial Number" - Dial Number is in a Spare, Reserve, or Transitional status |
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"Attachment Name" - LOA needs to be dated within 30 Days |
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"Attachment Name" - Does not match Dial Number(s) entered in request |
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"Attachment Name" - LOA Requires Wet Signature |
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"Attachment Name" - LOA Requires Company identification |
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"Attachment Name" – LOA requires eSignature, Wet Signature or TPV PIN |
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Help Desk |
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Rejection Messages |
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Required fields on request not completed or incorrect |
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Required or accompanying paperwork missing |
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Cancelled by submitter |
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Already completed or duplicate request |
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Submitter will be contacted by the Help Desk |