In the Copy Customer Record pop-up window on the retrieved Customer Record (CAD) (also known as a CR) page, the Target Record can have the same Toll-Free Number (TFN) as the Source Record but with a different Effective Date and Time. It can also be a different TFN or Template Name for which the Source Record is a good (or exact) match of the CR desired for the Target Record. When copying a CR, the Target Record contains:
- Toll-Free Number/Template: (Required) The TFN or Template Name that you want to copy the Source Record to.
- Now: (Optional) There is a provision to select “Now” by checking the box to the right of the "Toll-Free Number/Template" field. This will set the Target Record to the Effective Date and Time of “Now”.
- Effective Date: (Required) The Effective Date of the Target Record. It must be in the standard MM/DD/YYYY format. This field can be manually entered or by selecting the "Calendar"
icon to the right of the "Effective Date" field to choose the desired date. Please Note: If the check box under the "Now" option is selected, the "Effective Date/Time" fields are not required.
- Effective Time: (Optional) The Effective Time of the Target Record. The Effective Time of the new record that was copied from the existing Source Record.
For more information on the General Copy Rules, please click here.
Learn more about this topic in the following video!
Disclaimer: This video is intended to be used as a guide for educational purposes only. Pages shown in the video may differ slightly from the Production Environment.