| Help Desk Intervention (HDI) Request Field Descriptions | ||
| Field/Object | Descriptions | Valid Values/Actions |
| LOA Verification Method | List of all appropriate verification methods will be listed (if no box is checked, the request will be returned). | At least one method should be checked out. |
| Emergency Resp Org Change | When selected, then “Effective Date” field is populated with current date. | Radio Button |
| Non-Emergency Resp Org Change | Select a date within a period of 30 days in the future using the “Calendar” icon. | Radio Button |
| Effective Date | Required. The Effective Date identifies the date when the record is activated. This field can be entered manually or by using the Calendar pop-up. | MM/DD/YYYY |
| Toll-Free Numbers | One or more Toll-Free Numbers (TFNs) that the Submitting (new) Resp Org wants to manage. | Required field. 10 alphanumeric characters. |
| Download | Select the Download icon, a pop-up with the list of available options (CSV, XLS, or XLSX) will be displayed. You can select an option to download TFN(s) in an Excel workbook. Enter the Approve/Decline codes and Reject note for the TFN(s). | Valid format:
|
| Upload | Select the Upload icon to upload the updated Excel workbook with Reason Codes for approving or declining it. | Valid format:
|
| LOA Documentation | Upload an Letter of Agency (LOA). | File size is 40 MB. |
| Other Documentation (Add Related Document) | Option to upload additional documents, up to 4. | File size is 40 MB each. |
| Cancel | Exit the page. | Button |
| Submit | Submit the Outgoing ROC request to the Help Desk for processing. | Button |