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Help Desk Intervention (HDI) Request Field Descriptions |
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Field/Object |
Descriptions |
Valid Values/Actions |
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LOA Verification Method |
List of all appropriate verification methods will be listed (if no box is checked, the request will be returned). |
At least one method should be checked out. |
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Emergency Resp Org Change |
When selected, then “Effective Date” field is populated with current date. |
Radio Button |
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Non-Emergency Resp Org Change |
Select a date within a period of 30 days in the future using the “Calendar” icon. |
Radio Button |
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Effective Date |
Required. The Effective Date identifies the date when the record is activated. This field can be entered manually or by using the Calendar pop-up. |
MM/DD/YYYY |
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Toll-Free Numbers |
One or more Toll-Free Numbers (TFNs) that the Submitting (new) Resp Org wants to manage. |
Required field. 10 alphanumeric characters. |
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Download |
Select the Download icon, a pop-up with the list of available options (CSV, XLS, or XLSX) will be displayed. You can select an option to download TFN(s) in an Excel workbook. Enter the Approve/Decline codes and Reject note for the TFN(s). |
Valid format:
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Upload |
Select the Upload icon to upload the updated Excel workbook with Reason Codes for approving or declining it. |
Valid format:
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LOA Documentation |
Upload an Letter of Agency (LOA). |
File size is 4 MB. |
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Other Documentation (Add Related Document) |
Option to upload additional documents, up to 4. |
File size is 4 MB each. |
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Cancel |
Exit the page. |
Button |
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Submit |
Submit the Outgoing ROC request to the Help Desk for processing. |
Button |