ROC System: What are the Fields, their Descriptions and Valid Values for an Incoming ROC Request via the RSR Page?

Transaction ID

Transaction ID of the request. This ID is utilized by the Responsible Organization (Resp Org) Change (ROC) System’s Web Service Interface (WSI).

Auto-populated by the TFNRegistry™.

Navigation Elements

Use “Previous” and “Next” links to navigate between requests displayed in the ROC Search Request (RSR) page.

Valid values:

• Previous
• Next

Check In and Check Out

The “Check Out” button you will inform other members within your organization that you are working on this request.

If you have finished working on a request but there are still numbers that have not completed you can select the “Check In” button to let others know then request is ready to be worked on.

Valid values:

• Check In
• Check Out

Submitting Resp Org

The ID of Resp Org who is submitting the request.

5 alphanumeric characters.

Submission Date

A date when request has been submitted.

MM/DD/YYYY HH:MM AM/PM CT

Future Date

A future Date when request is submitted to the Controlling (current, old) Resp Org.

MM/DD/YYYY

Due Date

A date by which the Controlling Resp Org needs to Approve or Decline the port request.

MM/DD/YYYY

Filter by Status

Drop down menu to select a Toll-Free Number(s) (TFN(s)) in a particular status.

Valid values:

• All
• Pending
• Port Processing
• Ported
• Declined
• Expired
• Overdue
• Help Desk Request (HDR)
• Invalid
• Port Failed
• Due Date Approval

Toll-Free Number Search

Find an Incoming ROC request by a typing in a TFN and selecting the "Enter" key.

Search field.

Due Date Approval All

To due date approve all TFNs in the request, select the “All” option under the “Due Date Approval” column.

Otherwise, individual TFNs could also be approved by selecting the option corresponding to the TFN.

Check box

Approve All

To approve all TFNs in the request, select the “All” option under the “Approval” column.

Otherwise, individual TFNs could also be approved by selecting the option corresponding to the TFN.

Check box

Decline All

To decline all TFNs in the request, select the “All” option under the “Decline” column.

Otherwise, individual TFNs could also be declined by selecting the option corresponding to the TFN to be declined. You can select multiple reasons to decline a TFN.

Check box

Toll-Free Numbers

A list of TFNs is displayed with their current status. Whenever there is more than one TFN submitted with the Incoming ROC request, the TFNs could have different statuses.

10 alphanumeric characters.

Resp Org ID

Resp Org currently in control of the number. Please Note: A 99 Resp Org ID (XXX99) will appear in a red font color.

5 alphanumeric characters.

Status

Current processing status of the TFN.

Valid Values:

• All
• Pending = The TFN is still un-processed.
• Port Processing = The TFN has been sent to the TFNRegistry
• Ported = The TFN has been ported from the Controlling (current, old) Resp Org to the submitting Resp Orgs.
• Declined = The request for that TFN has been declined by either the submitter itself or the Controlling Resp Org.
• Overdue = If the request Due Date is older than current date then status is updated to an Overdue status automatically.
• Help Desk Request (HDR) = The request is escalated to the Help Desk via a Resp Org Help Desk Intervention request.
• Invalid = In any case if the TFN is invalid.
• Port Failed = The failure description is the reason for port failure received from the TFNRegistry.
• Due Date Approval = This status shows that Toll-Free Number is due for processing and will be auto approved just before the status becomes Overdue.

Processed On

Date on which the number was processed.

MM/DD/YYYY

Download

Select the Download icon, a pop-up with the list of available options (CSV, XLS, or XLSX) will be displayed. You can select an option to download the TFN(s) in the Incoming ROC request in an Excel workbook. Enter the Reason Codes for approving or declining it. You can also add in a Decline note (e.g. Reject note) for the TFN(s).

Valid format:

• Comma Separated Values (CSV)
• Excel (xls, or .xlsx)

Upload

Select the Upload icon to upload the updated Excel workbook with Reason Codes for approving or declining it.

Valid format:

• CSV
• Excel (xls, or .xlsx)

Help

Select to open a help document for more information. It will open in a new tab of your browser.

Valid format:

• HTML

View All

You can use this button to extend the view of multiple TFNs.

Button

LOA Documentation

Option to upload a standard LOA document.

File size is 4 MB.

Other Documentation

Option to upload additional documents, up to 4.

File size is 4 MB each.

Submitter's Information

Additional information of the submitting Resp Org user.

Valid values:

• Name
• Email address
• Phone
• Company Name

Notes / Alternate Contact information

Additional notes / alternate contact information entered by the submitting Resp Org.

Text field

Submit

Submit the Incoming ROC request.

Button

Close

Exit the page.

Button