ROC System: What are the Fields, their Descriptions and Valid Values for an Outgoing ROC Request via the RSR Page?

Transaction ID

Transaction ID of the request. This ID is utilized by the Responsible Organization (Resp Org) Change (ROC) System’s Web Service Interface (WSI).

Auto-populated by the TFNRegistry™.

Navigation Elements

Use “Previous” and “Next” links to navigate between requests displayed in the ROC Search Requests (RSR) page.

Valid values:

• Previous
• Next

Submitting Resp Org

The ID of Resp Org who is submitting the request.

5 alphanumeric characters.

Submission Date

A date when request has been submitted. This field also reflects a date when Letter of Agency (LOA) was attached to the request.

MM/DD/YYYY HH:MM AM/PM CT

Future Dated

A future Date when request is submitted to the Controlling (current, old) Resp Org.

MM/DD/YYYY

Due Date

A date by which the Controlling Resp Org needs to Approve or Reject the Outgoing ROC request.

MM/DD/YYYY

Filter by Status

Drop down menu to select a Toll-Free Number(s) (TFN(s)) in a particular status.

Valid values:

• All
• Pending
• Port Processing
• Ported
• Declined
• Expired
• Help Desk Request (HDR)
• Invalid
• Port Failed
• Overdue
• Due Date Approval

Toll-Free Number Search

Find an Outgoing ROC request by a typing in a TFN and selecting the "Enter" key.

Search field.

Toll-Free Numbers

A list of TFNs is displayed with their current status. Whenever there is more than one TFN submitted with the Outgoing ROC request, the TFNs could have different statuses.

10 alphanumeric characters.

Required field.

TFNs must be in entered in the format of 844-439-7666 or 8444397666.

For more information on the ROC parameters, please refer to the Chapter titled “ROC Parameters” in the TFNRegistry User Guide.

Resp Org ID

Resp Org currently in control of the TFN. Hovering over the ID will display details of the Change Contact for the TFN.

5 alphanumeric characters.

Status

Current processing status of the TFN.

Valid Values:

• All
• Pending = The TFN is still un-processed.
• Port Processing = The TFN has been sent to the TFNRegistry.
• Ported = The TFN has been ported from the Controlling (current, old) Resp Org to the submitting Resp Orgs.
• Declined = The request for that TFN has been declined by either the submitter itself or the Controlling Resp Org.
• Expired = If request is left un-processed for 10 business days, the request is expired automatically. (Appears only for the Submitting (new) Resp Org for Outgoing ROC requests.)
• Overdue = If the request Due Date is older than current date then status is updated to an Overdue status automatically.
• Help Desk Request (HDR)
• Invalid = In any case if the TFN is invalid.
• Port Failed = The failure description is the reason for port failure received from the TFNRegistry.
• Due Date Approval = This status shows that Toll-Free Number is due for processing and will be auto approved just before the status becomes Overdue.

Please Note: All the Declined and Overdue status submitted requests can be resubmitted to the Controlling Resp Org or be escalated to the Help Desk for processing. Any ROC request submitted to the Help Desk for processing is subject to the current tariff fee per TFN in the request.

Processed On

Date on which the TFN was processed.

MM/DD/YYYY

Remove?

Option to remove (delete) a TFN(s) from the request. Please Note: Only TFNs in Pending and Overdue status can be removed.

Valid values:

• Pending
• Overdue

Download

Select the Download icon, a pop-up with the list of available options (CSV, XLS, or XLSX) will be displayed. You can select an option to download TFN(s) in an Excel workbook. Enter the Approve/Decline codes and Reject note (optional) for the TFN(s).

Valid format:

• Comma Separated Values (CSV)
• Excel (xls, or .xlsx)

Upload Numbers to be Removed

To remove any TFN(s) from a request. The TFN(s) can only be removed by a user in the Submitting (new) Resp Org if the Controlling Resp Org has not taken any action on the request.

Button

Contact Info

Download a CSV file with the Controlling Resp Org's contact information.

Button

Help

Select to open a help document for more information. It will open in a new tab of your browser.

Valid format:

• HTML

View All

Gives an extended view of multiple TFNs.

Button

LOA Documentation

Option to upload a standard LOA document.

File size is 4 MB.

Other Documentation

Option to upload additional documents, up to 4.

File size is 4 MB each.

Submitter's Information

Additional information of the Submitting Resp Org user.

Valid values:

• Name
• Email address
• Phone
• Company Name

Notes / Alternate Contact Info

Additional notes / alternate contact information entered by the Submitting Resp Org user.

Text field

Resubmit the Request

Resubmit the Outgoing request again.

Radio button

Submit a Resp Org Change to the Help Desk for Processing

Submit the request to Help Desk for processing.

Radio button

Cancel Request

Cancel the request. The TFN status will be updated to Declined.

Button

Close

Exit the page.

Button

Resubmit

Submit the Outgoing ROC request to the Controlling Resp Org for processing.

Button