Many access issues can be resolved by first confirming the account's tenant, environment, subscription, role, and scope. The following guidance describes the recommended starting point for common situations.
Support and Troubleshooting | |
| Situation | Recommended action |
| A menu or action is missing | Ask your tenant administrator to confirm your Role(s), Scope(s), Subscription(s), Environment Access(es), or Cross-Tenant Grant(s) (formerly Cross Entity Permission(s)). |
| SSO sign in fails | Confirm the Email Address and follow your organization's identity-provider support process. |
| An invited user remains in a Pending status | Confirm the invitation address and ask the user to complete their first sign in. |
| A Resp Org request is not yet visible | Use the ticket number from the confirmation email to track approval. |
| An API credential was revoked | Create a replacement credential if authorized, store it securely, and update the affected integration. |
| The wrong tenant or environment is displayed | Stop before making changes. Select the correct tenant and environment, then verify the banner and user menu. |