The “Action” 
icon can be used to access Customer Record (CAD) (also known as a CR)/Pointer Record (PAD) (also known as a PR) pages or Template Record (TAD) (also known as a TR) page from the IVR page:
- Customer Record/Pointer Record: By selecting the “Customer Record/Pointer Record” link in the “Action” icon, you will be redirected to the CR/PR page for the selected CR/PR to view and edit the CR/PR details.
- Template Record: By selecting the “Template Record” link in the “Action” icon, you will be redirected to the TR page for the selected TR to view the results.
For more information on IVR field descriptions and their valid values, please click here.