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On the TFNRegistry™ landing page, you must select the “Somos Help Agent”
icon.
- After the “Somos Help Agent” icon has been selected, a pop-up window will be displayed. You must select the “Live Chat” button. Once the “Live Chat” button has been selected, “Chat with Somos!” pop-up window will be displayed.
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Now, you must enter your Name, Email, and a Message in the corresponding fields and then, select the “Start Chat” button to start the chat. The next available agent will join and respond to chat.
- You can view the Queue position for your request.
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Once the chat starts, you can chat with the agent, follow the instructions and then view the requested information.
Disclaimer: Any images in this article are intended to be used as a guide for educational purposes only and they may differ slightly from the Production Environment. - Once the chat has been completed, the Somos Help Agent will end the session.
Your options on the “Chat with Somos!” pop-up window:
- You can select the “Attachment”
icon to attach a file.
- You can select the “More”
icon to view the Sound to turn the sound on or off to be alerted.
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You can select the “Back” Arrow
icon to go to the previous chat window
- You can select previous chat preview to open the chat again.
- You can select the “Down Arrow” icon
to minimize the chat window.