Submission History (SHY) Field Descriptions |
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Field/Object |
Descriptions |
Valid Values/Actions |
Request Type | The type of request that was submitted to the Help Desk for processing. You may re-submit or cancel requests that you have submitted to the Help Desk for processing. Please Note: You can only cancel a request that has not been received by the Help Desk. |
The following requests can be re-submitted or cancelled: |
Request Status | You can view the current status of the request. |
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Show | Select how far back in the past you want to search the submitted requests. |
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Submitted On | The date and time the request was submitted. | Alphanumeric characters |
Processed On | The date and time the request was processed by the Help Desk. | Alphanumeric characters |
Submitted By | The Login ID of the user who submitted the request to the Help Desk. | Alphanumeric characters |
Status | The status of the submitted request. |
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Model / Correct | This "Model/Correct" feature allows you to make a copy of the submitted request. After a copy of the request is displayed, you can make any edits and re-submit the request to the Help Desk for processing. |
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Cancel | The "Cancel" link will appear when the submitted request has not been received by the Help Desk. If it has been, and you would like to cancel it please contact the Help Desk immediately at 844.HEY.SOMOS (844.439.7666), Option 1. | Select the "Cancel" link if you want to cancel your request. |