If you forgot your password, then it can be reset by selecting the “Forgot Password” link which is available on the TFNRegistry™ Login page.
Upon selecting the “Forgot Password” link, a pop-up will be displayed requesting your Login ID.
You must enter your Login ID, which is the username that is registered in the TFNRegistry. Once you have provided the Login ID, you can select the “Submit” button. If the entered Login ID is valid, then a "Password Recovery" message will be displayed and an email with instructions has been sent to your email address registered in the TFNRegistry. Select the “Close” button to close the pop-up window.
Please Note: If you do not receive an email within a reasonable amount of time with the instructions, please call or text the Help Desk at 844.HEY.SOMOS (844.439.7666), Option 1 to see if the email address is invalid or if there are any other problems with your Login ID.
After receiving the email with instructions to reset the password, you must select the link in the email to proceed to reset your password.
You will then be redirected to the Reset Password page.
On this page, you must provide a new password and confirm the same password to reset it. The password must adhere to the rules defined below. You will receive a confirmation message confirming the password change. After selecting the "OK" button, you will be redirected to the TFNRegistry Login page and you will be asked to login.
The following rules apply to passwords and any password change attempts must adhere to these rules or the password change will not be successful. The password should:
- Be between 8 to 14 characters in length.
- Be case sensitive.
- Contain at least one alpha, one special character and one numeric character.
- Letters (A-Z or a-z).
- Special characters `'!@#$%&*()-_+={}[]:;<>.?/., (a space ‘ is not valid).
- Digits (0-9).
- Differ from last configured number of old passwords (e.g. different from the previous 5 passwords).
- Differ from an old password in at least 3 positions.
Please Note: TFNRegistry passwords will expire after 90 days to align with Somos' password reset policy and you will be locked due to inactivity after 180 days.
After the successful reset of a password, you will be directed to the TFNRegistry Login page with a message, “Password Change Successful. Please re-sign in.” at the top.
Disclaimer: Any images in this article are intended to be used as a guide for educational purposes only and they may differ slightly from the Production Environment.
Learn more about this topic in the following video!
Disclaimer: This video is intended to be used as a guide for educational purposes only. Pages shown in the video may differ slightly from the Production Environment.