This process outlines the procedure in a situation where a Responsible Organization (Resp Org) believes one or more of its Toll-Free Numbers have been text enabled without the Toll-Free Subscriber or Resp Org's permission.
-
Email the Service Registrar of record in the TSSRegistry™, copying tsshelp@somos.com, with the following information:
- An explanation that you are the Resp Org of record for the Toll-Free Number(s) in question and that the subscriber(s) have not authorized the numbers to be text enabled.
- A request that all texting features be disabled immediately on the Toll-Free Number(s).
-
The list of Toll-Free Number(s) that have been text-enabled without permission.
A list of Service Registrars and their associated primary contacts can be found by logging into the texting.somos.com and navigating to the Organizations page under Admin.
- If the Service Registrar disputes the claim, the Service Registrar is required to produce a Letter of Agency (LOA) within 2 business days. If an LOA is not produced within 2 business days, please email tsshelp@somos.com to request the disconnection of the Toll-Free Number(s) from the TSSRegistry.