With the selected Acting As Responsible Organization (Resp Org) ID, you can retrieve a Pointer Record (PAD) (also known as a PR) of different Toll-Free Number's (TFN’s) Resp Org ID. Once the PR has been retrieved, a message, “Pointer Record Retrieved Successfully” will be displayed with “More Details” button and disabled function icons. Select the “More Details” button, an Error/Warning Message pop-up will be displayed with a message that the "User has no involvement with the Template Record (540002)".
Please Note: As the Acting As Resp Org user, you can retrieve other Resp Org’s information (if it is in Update List), but will not be able to perform other capabilities.
Disclaimer: Any images in this article are intended to be used as a guide for educational purposes only and they may differ slightly from the Production Environment.
For more instructions on how to select a new Acting As Resp Org ID, please click here, or here for more information on Acting As PAD function descriptions.
Learn more about this topic in the following video!
Disclaimer: This video is intended to be used as a guide for educational purposes only. Pages shown in the video may differ slightly from the Production Environment.