- On the TFNRegistry™ Landing page, you must select the “Chat Help”
icon. - After the “Chat Help” icon has been selected, a “Help” pop-up window will be displayed. You must select the “Live Chat” button. Once the “Live Chat” button has been selected, a “Chat with Somos!” pop-up window will be displayed.
- Now, you must enter the Name, Email, and a Message in the corresponding fields and then, select the “Start Chat” button to start the chat. The next available agent will join and respond to chat.
- You can follow the instructions and view the requested information.
- Once the chat has been completed, the user can select the “Exit”
icon to end the chat.
Please Note: Live chat is available 24 hours a day, 5 days a week (Monday - Friday). “Help” 
icon will be displayed, when “Live Chat” is not available. “Chat” icon will be displayed, it is available. For additional information on how to search for articles or on how to leave a message for an agent, please click here, and/or here.
Your options on the “Chat with Somos!” pop-up window:
- You can select the “Attachment”
icon to attach a file. - You can select the “More”
icon to view the Sound, Email transcript, Edit contact details and End chat information.
- By selecting the “Edit Contact Details” button, an “Edit Contact Details” pop-up window will be displayed. The user can update their Name and their Email address in the corresponding fields and then they can select the “Save” button to save the contact information.
- By selecting the “Email Transcript” button, an “Email Chat Transcript” pop-up window will be displayed. The user can enter an email address and select the “Send” button to send the chat transcription to that email address.
- By selecting the “End Chat” button, the chat will be ended.
- Alternatively, you can select the “Exit” icon to end and exit the chat.
- After the chat has ended, a “Rate the Chat” button will be displayed.
- A request for rating message will appear in the “Rate the Chat” pop-up window. The user can leave a comment and select the “Send” button.
- A request for rating message will appear in the “Rate the Chat” pop-up window. The user can leave a comment and select the “Send” button.
- You can select the “Back” Arrow
icon to go to the previous chat window. - You can select the “Expand” Arrow
icon to maximize the chat window. - You can select the “Minimize”
icon to minimize the chat window.