The Primary Contact, Company Administrator or a Special Approver (the Special Approver will need to have access to the Manage Resp Org/SCP ID(s) request) has the ability to manage their Responsible Organizations (Resp Orgs) and Service Control Point Owner/Operators (SCP O/Os) IDs listed on the Somos® Portal Website (portal.somos.com). Resp Orgs and SCP O/Os are provided with 2 Resp Org or SCP IDs when Service Establishment has been completed. The Manage Resp Org/SCP ID(s) request may be used to request the creation of additional Resp Org ID(s) or SCP ID(s) needed by your organization for no additional charge. Your Entity’s existing Primary Contact will automatically be assigned to the new ID(s) and a new Resp Org Change Contact may be assigned to each new ID. The Primary Contact or Company Administrator has the ability to add additional Resp Org or SCP ID(s) on the Somos Portal Website.
In the "Submit Requests" section, select the "Manage Resp Org/SCP ID(s)" request and a window will overlay with a message stating, "You are about to be redirected to the company administration pages. From there you will be able to create and modify companies within your organization. Please select one of the actions you would like to perform." In this overlay window, you have the option of selecting "Manage Existing Company" or "Add Resp Org ID". If you do not wish to see this message again, select the "Do not show me again." option and select the "Continue" button. The "Continue" button will take you to the "Company Admin" section of the Somos Portal Website. Under the "Manage Company" menu link, select one of the available options:
- Company Search: Select this option to search for your Company’s information.
- Company Advanced Search: Select this option to search for your Company’s information using advanced search methods.
- Modify Company: Select this option to modify your Company’s information such as its phone number, email address, address, website address and more.
- Add Company: Select this option to add a Resp Org or SCP ID under your Entity.
If you know the companies Resp Org or SCP ID you wish to modify, you can select the "Modify Company" menu item, enter the Resp Org or SCP ID and then select the "Submit" button to proceed with modifying the company’s information. However, if you do not and you would like to search for a company’s Resp Org ID or SCP ID, please select either "Company Search" or "Company Advanced Search" and complete one or more of the following search fields that are displayed. Please Note: On the Company Search page, the "Company Name" field is a drop down menu which allows you to select a company. The second "Company Name" field will allow you to enter the Company Name. Once the one or more fields have been completed, select the "Search" button to view the company’s information.
An advanced company search may be completed by selecting the "Company Advanced Search" menu item in the left navigational menu. Next, once the "View Company" page is displayed, scroll down on the page to select the "Edit" button. After the change has been made, select the "Submit" button at the bottom of the page.
To add a new Company under the same Entity, please select the "Add Company" menu item under the "Manage Company" menu items. The "Add Company" section will appear blank and the desired company information can be entered. An Entity is identified by the first 2 characters of a Resp Org or SCP ID. Some companies have multiple Resp Org ID(s) but each ID begins with the same Entity ID (i.e. ZAC01, ZAC02, and ZAT99). Please Note: Additional Resp Org or SCP ID(s) can be added under the same Entity with no additional charge.
Once the "Submit" button has been selected the request will be sent to the Help Desk for processing. Please Note: For a change of the Primary Contact the Help Desk will notify the approver within 3 business days.