The Threshold Level Class (TLC) Override request may be used to set the call volume limits at a Service Control Point (SCP) for specific Toll-Free Numbers (TFNs) used during televoting or other large call generating events. The default maximum TLC level in the TFNRegistry™ (tfnregistry.somos.com) is set to the value of "14", which means limiting the number of calls to 2,650 per 150 seconds. After completing and submitting the TLC Override request, Somos® support personnel will set the TLC override level to a value of "15", allowing up to 5,000 calls per 150 seconds to be completed on the SCPs specified on the request.
In Step 1 of this request, please enter the "Start Date/Time" and "End Date/Time" in the designated fields for the televoting event. After entering the date and time range of the event, select whether the activity will occur weekly and whether the Resp Org managing the TFN(s) agrees with changing the TLC setting for the listed date and time range. Next, enter a name for the televoting event in the corresponding field. To proceed with this request, please select the "Continue" button. In Step 2 of this request, enter up to 15 TFNs that will be used for the televoting event. If you would like to add additional notes or documentation, please select the "Continue" button to proceed to Step 3 of this request, or you can select the "Submit" button to complete the request.
In Step 3 of this request, please review your submitter information. If you wish to add notes or alternate contact information regarding this request, please utilize the space provided. Additional documentation may also be attached to the request. By authorizing this request, the submitter is certifying that they are the listed SCP O/O, or representative thereof, and authorize the TLC settings requested. Once you have completed the request, select the "Submit" button to send the request to the Help Desk for processing.