Template Records (TADs) (also known as TRs) are uniquely identified by a Template Name instead of a Toll-Free Number (TFN), but also have an Effective Date and Time. TRs contain call routing information similar to regular Customer Records (CADs) (also known as CRs) but can be used (referenced) by multiple Pointer Records (PADs) (also known as PRs) for their individual TFNs. The following summarizes the types of TRs within the TFNRegistry™ and the information contained in each portion of the TR.
Each TR consists of the following:
- A required Template Administrative Data (TAD) tab which includes the Template Name and the basic call processing information. This includes the originating Areas of Service (AOS), a list of one or more destination telephone number(s) and the Carrier Identification Codes (CICs) to be used for the IntraLATA and InterLATA traffic.
- An optional Call Processing Record (CPR) tab to define more complex call processing logic for the TR. The CPR contains 2 or more branched paths. Each path contains “decision nodes” defining the criteria for the branch points in the routing logic (e.g. routing differently by subsets of the originating AOS, the day-of-the week, or the time-of-day of the call, etc.) and “action nodes,” defining the destination telephone numbers and CICs or announcement treatments for the chosen branches.
- An optional Label Definitions (LAD) tab includes the Label Name for the call routing instructions in the CPR. Once a LAD label and its expressions are defined in the LAD tab, the label may then be used in the body of the CPR tab. LADs can thus be optionally used to reduce the size and complexity of a given TR.
To access the TR page, you must first select the Menu icon at the top of any page, select the “Customer Record Administration” menu item and then the “Template Record (TAD)” sub-menu item. Once the Template Record (TAD) sub-menu item has been selected, the TR page will then be displayed.
Disclaimer: Any images in this article are intended to be used as a guide for educational purposes only and they may differ slightly from the Production Environment.
For more information on how to retrieve a TAD, please click here, or here for more information on the TAD page's fields, their descriptions and their valid values.
Learn more about this topic in the following video!
Disclaimer: This video is intended to be used as a guide for educational purposes only. Pages shown in the video may differ slightly from the Production Environment.