To retrieve the Exception Approval (EAP) for a Toll-Free Number (TFN):
- On the ENO/EAP page, you, as an authorized user, can manually enter the Carrier Identification Code (CIC) or select the “List” icon next to the Carrier (CIC) field to view the list of Carriers. The “Choose from the list” pop-up window is displayed with the list of available Carriers.
- You can either enter the full or partial desired Carrier in the search box or select the desired Carrier from the list.
- By selecting the desired Carrier from the list, the Carrier will be selected automatically in the Carrier (CIC) field. You must select the “Retrieve” button to retrieve and view the Carrier information.
Please Note: Starting Toll-Free Number is an optional field. You can enter the TFN and Carrier for information.
The Results portion of the EAP page will be displayed with the message, “Exception Approval Setup Retrieved Successfully” displayed at the top of the page. The EAP results page provides the Toll-Free Number with Add and Change options for Carrier.
If error message, “Carrier (CIC) XXXX is not known to SMS/800 TFN Registry (099035)” is observed, the user needs to call or text the Help Desk at 844.HEY.SOMOS (844.439.7666), Option 1.