On the Carrier Approval (APR) page, you, as an authorized user, cannot retrieve a Toll-Free Number (TFN)/Template information when the Acting As and TFN’s/Template's Resp Org or Controlling (current, old) Responsible Organization (Resp Org) are different. A message, “While you have permissions for this TFN, you have selected the wrong Acting As Resp Org. Please select the following Resp Org to continue: xxxxx” will be displayed.
To change the Acting As, please refer to Select a New Acting As for more instructions on how to select a new Acting As Resp Org ID or learn more about this topic in the following video!
Disclaimer: This video is intended to be used as a guide for educational purposes only. Pages shown in the video may differ slightly from the Production Environment.