A Call Processing Record (CPR) is used when the Customer Record (CAD) (also known as a CR) includes complex call-routing for the Toll-Free Number (TFN). The TFNRegistry™ complex call-routing features allow for a CPR to be created that enables TFN calls to be routed through multiple carriers and/or to be routed to multiple destination numbers based on such criteria as day-of-week, time-of-day and state-of-origin.
By selecting the “Configure Call Processing” tab, it allows you to enter IntraLATA and InterLATA Carriers, Time Zone and various other criteria that enables the complex routing.
Disclaimer: Any images in this article are intended to be used as a guide for educational purposes only and they may differ slightly from the Production Environment.
For a detailed summary of all CPR parameters and definitions, please click here.
For additional information on building a CPR, please refer to the following:
- CPR - Basic Concepts
- CPR - Decision and Action Nodes: Field Attributes
- Section - CPR Processing & Main and/or Subsections
- General Rules for Building CPR Sections
- Record SCP Limits
- CPR - Call Processing Record Time Zones
- Configure Call Processing
Learn more about this topic in the following video!
Disclaimer: This video is intended to be used as a guide for educational purposes only. Pages shown in the video may differ slightly from the Production Environment.