An Active (Working) Customer Record (CAD) (also known as a CR) is required to perform all the functions of the IP Customer Record Administration (ICR) functions. By selecting the “IP Customer Record Administration (ICR)” sub-menu item, the ICR page will be displayed.
Disclaimer: Any images in this article are intended to be used as a guide for educational purposes only and they may differ slightly from the Production Environment.
For more information on the ICR page's fields, their descriptions, and their valid values, please click here, or here for more information on how to retrieve the ICR page.
Learn more about this topic in the following video!
Disclaimer: This video is intended to be used as a guide for educational purposes only. Pages shown in the video may differ slightly from the Production Environment.