The “Chat with Somos” feature is a live messaging service within the TFNRegistry™. By using this feature, you can search, connect, and resolve their questions. You can see the “Help” icon in the lower right corner of the page. You can select the icon to search for articles or open a chat session with a Help Desk team member (also known as an agent). An agent will accept your chat request to start the session. In the event that no agents are available to chat, you can leave a message and it will be sent to the Help Desk. The Help Desk will reply to you via an email when an agent becomes available.
Please Note: Live chat is available 24 hours a day, 5 days a week (Monday - Friday). “Help” icon will be displayed, when “Live Chat” is not available. “Chat” icon will be displayed, it is available.
A chat session will close whenever you agree to end the chat or an agent ends the session. If you have chatted with the Help Desk previously, your chat history will appear in the same chat session.
For additional information on how to search for articles, chat with us, or leave us a message, please refer to the following Chapters: