The Service Establishment Application is used to establish Company Information, Primary Contact, Login IDs, and Billing Contacts for a Toll-Free Service Provider (also known as a Responsible Organization (Resp Org)) or a Service Control Point (SCP) with Somos® and the TFNRegistryTM.
In Step 1 of this application, first please select "Resp Org" or "SCP" from the available radio button options. Next, please enter in your "Company Name", "Trouble Referral Number (Contact Phone Number)", "Street Address", "Street Address 2". "City", "State/Province", "Zip/Postal Code" and a "Company Email". Next, you must agree to a background and/or credit check. If you agree, please place a checkmark in the box to the left of this field, "I consent for Somos to complete a background and/or credit check, prior to establishing my Resp Org or SCP.". If you agreed to the background and/or credit check, please continue by selecting the "Browse" button to attach a W-9 or a W-8BEN for your company. If you do not agree to the background or credit check, you will not be able to proceed with your company's Service Establishment Application. After completing all required fields in Step 1, to proceed throughout this application, please select the "Continue" button.
Step 2 of this application is used to establish a Primary Contact for your Resp Org. The Primary Contact will have administrative access to all Somos Requests pertaining to the day to day relationship of the Resp Org or SCP with Somos. The Primary Contact is involved in fee based decisions and in determining the permission structures of their company’s users. To establish a Primary Contact, please complete the "Primary Contact" page of this application. Next, enter in the name of the Primary Contact in the "Primary Contact Name" field and their email in the "Email" field. If the Primary Contact’s address is the same as the company address, please check "Same as Company Address" option above the "Primary Contact Name" field. After the address fields have been completed, please enter in the "Telephone Number", "Fax Number" (optional), and the "Four Digit Security PIN" in the corresponding fields. The four digit security Personal Identification Number (PIN) will be used to verify the Primary Contact Login ID for completing password resets in Somos applications. Once all required fields in Step 2 have been completed and to proceed to Step 3, please select the "Continue" button.
Step 3 of this application is used to establish the first Login ID with Service Establishment for one other user. After your Resp Org is established with Somos, the Primary Contact may add additional IDs for other users. To request the first Login ID, please enter in the first and last name and their email address in the corresponding fields. Next, if the user’s address is the same as the company address, please check "Same as Company Address" option above the "First & Last Name" field to auto complete the address fields. After the address fields have been completed, please enter in the "Telephone Number", "Fax Number" (optional), and the "Four Digit Security PIN" in the corresponding fields. The four digit security Personal Identification Number (PIN) will be used to verify the user's Login ID for completing password resets in Somos applications. Lastly, please acknowledge the following by placing a check in the box to the left of this field, "I understand that an additional tariff fee will be applied for the creation of each Login ID.". Once all required fields in Step 3 have been completed and to proceed to Step 4, please select the "Continue" button.
Please Note: The information in Steps 4 and 5 of this application is used to establish a Primary Billing Contact and an Alternate Billing Contact for your company. The email addresses for the Primary Billing Contact and Alternate Billing Contact must be different from each other and they both must be different than the Primary Contact’s email address. Somos will use the provided contact information to send a Somos Notification to alert the billing contacts that an invoice is available and direct any questions regarding the financial status of your Somos account. By designating an Alternate Billing Contact, your company creates an additional point of contact within your company to manage any billing related activities and questions. Your Primary Billing Contact can designate Additional Billing Contacts once established.
Step 4 of this application is to establish your Primary Billing Contact. To request the Primary Billing Contact's Login ID, please enter in the first and last name in the "Primary Billing Contact Name" field. Next, if the user’s address is the same as the company address, please check "Same as Company Address" option above the "Primary Billing Contact Name" field to auto complete the address fields. After the address fields have been completed, please enter in the "Telephone", the "Four Digit Security PIN" and the "Email" in the corresponding fields. The four digit security Personal Identification Number (PIN) will be used to verify the user's Login ID for completing password resets in Somos applications. Once all required fields in Step 4 have been completed and to proceed to Step 5, please select the "Continue" button.
Step 5 of this application is used to establish your Alternate Billing Contact. To request the Alternate Billing Contact's Login ID, please enter in the first and last name in the "Alternate Billing Contact Name" field. Next, if the user’s address is the same as the company address, please check "Same as Company Address" option above the "Alternate Billing Contact Name" field to auto complete the address fields. After the address fields have been completed, please enter in the "Telephone", the "Four Digit Security PIN" and the "Email" in the corresponding fields. The four digit security Personal Identification Number (PIN) will be used to verify the user's Login ID for completing password resets in Somos applications. Once all required fields in Step 5 have been completed and to proceed to Step 6, please select the "Continue" button. Please Note: If you selected "SCP" as the company type on Step 1, you will proceed to Step 7 when you select the "Continue" button. Step 6 "Acknowledgements" only applies to Resp Orgs.
Step 6 allows Resp Orgs to acknowledge that the company (including company owners) or the individual requesting to become a Resp Org:
- have not ever been convicted of a crime involving fraud or moral turpitude, including (but not limited to) fraud, blackmail, money laundering, tax evasion, or any other crime of which fraud is an element;
- not be a person or entity determined by the FCC to lack the character or fitness to hold a license or authorization;
- not owe money to satisfy a forfeiture imposed by the FCC or other monetary penalty validly imposed by a governmental entity; or,
- within the past ten years, have not been:
(a) convicted of any felony,
(b) found by the FCC to have violated one or more of the FCC’s Toll-Free rules (47 C.F.R. § 52.101, et seq.) or orders,
(c) found to have violated Section 227 of the Communications Act or the accompanying FCC rules (47 C.F.R. § 64.1200, et. seq.),
(d) found to have violated the FTC’s Telemarketing Sales Rule (16 C.F.R. § 310.1, et. seq.); or,
(e) subject to an adverse judgment rendered for the wrongful disclosure of proprietary information.
Lastly, on Step 6, please also acknowledge the following by placing a check in the box to the left of this field, "As a Responsible Organization, I understand that I am bound by the terms and conditions contained in TFNRegistry Functions Tariff which is on file with the FCC.". Once all required fields in Step 6 have been completed, please select the "Continue" button to add additional notes or documentation or you can select the "Submit" button to complete the application.
Step 7 of this application is used if you wish to add notes or alternate contact information regarding this application, please utilize the space provided. Additional documentation may also be attached to the application. Once you have completed the application, select the "Submit" button to send it to the Help Desk for processing.