If you have any questions or issues regarding Somos® services, the Help Desk is available 24/7 to assist you. The hours of operation for the Help Desk fall into 2 categories defined as "business hours" and "non-business hours". Business hours are defined as 6:00 AM CT – Monday to 12:00 AM CT – Saturday. All other periods are defined as non-business hours; this includes weekends and holidays. For a complete listing of holidays, please refer to the TFNRegistry™ Functions Tariff.
Phone and Text: You may call or text us at 844.HEY.SOMOS (844.439.7666) to speak to or to text with a Help Desk team member (also known as an agent) who will be able to assist you. When calling the Somos Toll-Free Number (TFN), 844.HEY.SOMOS, you will be provided with one option to select: Option 1. By selecting this option, you will be connected to an agent. For more information on the Help Desk's call handling procedures, please click here. Please Note: Agents will be available to assist you Monday through Friday from 9 AM CT to 5 PM CT via text. If you use text to contact us during non-business hours, an agent will respond via text on the next regular business day during business hours.
Email: You may email the Help Desk via email at firstname.lastname@example.org. If you have questions regarding your Somos Invoice, you may contact the Somos Billing Department via email at email@example.com.
Chat: A "Chat with Somos!" option is available via the Somos Portal Website (portal.somos.com). If you wish to begin a chat session with an agent, simply select the "Help" icon which is located in the lower right corner of any page. A pop-up window will open allowing you to submit your contact information along with a message and then an agent will respond promptly. Please Note: Agents will be available to assist you Monday through Friday via chat. If you use chat to contact us on Saturday or Sunday, an agent will respond via email on the next regular business day during business hours.
Feedback: You can submit questions or feedback directly to the Help Desk via the Somos Portal Website. An agent will receive your message and provide a response within a short timeframe during business hours.
Please Note: If you are looking for more information related to the TFNRegistry Application Programming Interface (API), please click here to login into Developer Resources.